Shipping policy

Shipping Policy

Thank you for shopping with Fleuvia. We are committed to delivering your orders promptly and efficiently to all European countries. Please review our shipping policy for details regarding order processing, shipping options, delivery times, and return shipping information.

Order Processing

Orders are processed within 5–8 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.

Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5–10 business days.

  • Express Shipping: Estimated delivery time is 3–5 business days. Additional charges apply.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact our customer support team at info@fleuvia.com with your order details. We will promptly assist you in resolving the issue.

Address Accuracy

Please ensure your shipping address is accurate and complete. Fleuvia is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Returns & Return Shipping Costs

If you wish to return an item, you may do so in accordance with our return policy.

Customers are responsible for return shipping costs. The estimated cost of returning an item is approximately €7–€15, depending on the customer’s location and chosen shipping carrier.

Return shipping costs are non-refundable unless the item received is defective or incorrect.

We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of returned items without tracking confirmation.

For return instructions, please contact us at info@fleuvia.com before sending any item back.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

KAMEL LIMITED
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

Customer Support: info@fleuvia.com

Contact Information:

KAMEL LIMITED
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company Number: 16130529

Customer support email: info@fleuvia.com